Veridion IBM Agent

Overview

The Veridion Agent integrates IBM watsonx Orchestrate with Veridion’s global business database of 135M+ companies, enabling real-time company lookup, enrichment, and firmographic analysis through natural language conversation.

Rather than returning raw data, the agent functions as a business data consultant: resolving company identities against Veridion’s database, enriching results with comprehensive firmographic profiles, and providing expert interpretation contextual to your use case.

For best match accuracy, provide a company name plus at least one identifier such as a website, location (can be just country), or phone number.

How to contact support

Veridion provides third party support for the Veridion Company Data agent listed on IBM Cloud Catalog and used in watsonx Orchestrate.

Primary support channel: [email protected]. Support hours and escalation paths are defined in our support schedule.

Business contact (for commercial and partnership topics): [email protected].

Support hours

Support is available Monday to Friday, 9AM–5PM GMT/BST, excluding Romanian holidays.

What to include in a support request

To help us resolve issues quickly, please include:

Company name and, if possible, website domain and country used in the request
A short description of the problem and what you expected to happen
Timestamp and timezone
Any error message shown in watsonx Orchestrate
If relevant, the IBM Cloud resource name and plan (free or paid)

If you are reporting an availability outage and want to submit an SLA claim, email [email protected] and include “SLA Claim” in the subject line, along with the dates and times of the outage and supporting information.

Support escalation

If you have not received an update within 1 hour for an urgent issue, you can escalate by replying to your existing email thread and requesting escalation.

Escalation contact: [email protected].

Service status and planned maintenance

For platform level status and planned maintenance windows related to watsonx Orchestrate, refer to IBM Cloud status:

https://cloud.ibm.com/status?query=orchestrate

Veridion will communicate agent related incidents and planned changes through our support channel ([email protected]).

Common support topics

Quota or plan questions: include your IBM Cloud resource name and plan, plus a short description of what changed (for example upgrade from free to paid).
Authentication or API key errors: include the IBM Cloud resource name, the exact error message, and whether this started after a plan upgrade or key rotation.
Wrong company matched: share the inputs you used (name, website, country). We can help validate the matched entity and recommend better identifiers.
Missing fields: coverage varies by company and geography. If a datapoint is not available for a given company, we can confirm what is available and suggest alternatives.
Timeouts, slow responses, or intermittent failures: include the IBM Cloud resource name, approximate time range when it happened, the company inputs used, and whether it reproduces consistently or only sometimes.